Are you having issues with an agent, broker or claims adjuster? The ChAD has identified certain common scenarios that occur in the field of damage insurance in order to help you understand the role and obligations of certified professionals, and what you can do if you find yourself in one of these situations.
The particularities of the law and insurance contracts are such that claims adjusters must take a different approach to handling a condominium claim file.
How do I properly prepare to renew my contract?
Discover the questions you need to ask yourself and the issues to consider at renewal time.
I have recently become a co-owner. What do I need to know?
It is important to consider that there are two categories of insurance contracts in co-ownership insurance: that of each co-owner, and that of the co-ownership syndicate.
I disagree with my insurer’s decision
Occasionally, an insured disagrees with the insurer’s decision. If you do not agree with the amount of compensation the insurer has offered you, or with the insurer’s decision to not compensate you, here is what you can do.
Why my broker has billed me for fees in addition to the premium?
You have dealt with a damage insurance broker to find an insurance policy that best meets your needs. However, when you receive the invoice, you notice that the broker has charged you fees in addition to the premium. What explains these fees and what are your options?
My insurer terminated my contract
Here are the reasons why an insurer might terminate your contract, how the insurer should proceed, and what you must do.
My insurer has increased my insurance premium
Has your insurer significantly increased your insurance premium? Are you wondering about the rules regarding insurers increasing their rates and whether they have the right to increase premiums as they please? Let’s take a look at the question.
How to terminate your insurance contract
Here are a few key points you need to understand if you wish to terminate your contract.
My insurer wants to see my credit history
When purchasing an insurance policy, the agent or broker asks to see your credit history. Do you have to agree to this? (French only)
My insurer requires that I make changes to my car or my home
Certain agreements between the insured and the insurer are known as “warranties.” Learn what this type of agreement entails. (French only)
I need help. What should I do in the event of a loss?
A loss doesn’t only happen to others. Our Making a Claim section will help you with what you need to do, step by step, in the claims settlement process.