HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Letters of subrogation

​​​​​​​In the course of their work, independent claims adjusters or claims adjusters employed by an insurer may be mandated to notify a third party who has been held liable for damages caused to an insured’s property; or to begin the recovery process on behalf of the insurer.

The Chambre de l’assurance de dommages has drafted form letters to assist claims adjusters who must notify a third party that they may be held liable and then request that this third party reimburse the insurer for indemnity paid to the insured.

A form letter for the insured is also available. This letter enables consumers to request reimbursement for their deductible as well as damages not covered by their insurance (if applicable) from a third party who has been deemed liable for damages suffered.