HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


Sorry, but nothing corresponds your search criteria. Try again with different keywords.

Go to content

Your Responsibilities

5 important points to remember

Monitor every stage
You are responsible for your claim. Monitor every stage of the work done in your home.
Ask questions
The claims adjuster assigned to your file is like an orchestra conductor. He is responsible for guiding you and keeping you informed throughout the process.
Take photos
Take photos of what happened (building and personal property), keep your receipts and ask for a copy of documents signed during the claims settlement process.
Review the quotes you receive and approve the proposed costs before authorizing any work or accepting the offer of settlement.
Monitor the work
Confirm that you are satisfied with the work that has been done before making the final payment to service providers.