HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Settling a Dispute

Depending upon the situation, insureds who feel that they have been wronged by a damage insurance professional or business may choose from several options. For instance, they may file a complaint against the representative​ with the Syndic’s office of the ChAD, go to the Autorité des marchés financiers (the Authority) to report an insurer, a firm or a representative, file a complaint with their insurer or they may apply for compensation​ from the Fonds d'indemnisation des services financiers.