The mandatory course’s general objective is to help certified members avoid ethical shortcomings that have been repeatedly observed in the professional practice of damage insurance and claims adjustment professionals.

Thanks to professional development activities, investigations conducted by the Syndic’s Office, as well as Accent Déonto, which provides information to a variety of client groups, the Chambre de l’assurance de dommages (ChAD) has identified recurrent compliance issues that can negatively impact the protection of the public. The mandatory course takes a preventive approach that allows certified members to reflect on their own actions, review their knowledge, and ultimately improve their professional practice. It thus aims to reduce the number of complaints filed with the Syndic’s Office and better protect the public.

Furthermore, mandatory compliance courses are preventive measures that have already proven their worth in a number of other financial services organizations, as well as in certain professional orders that have introduced similar courses. The ChAD has thus harmonized its approach to professional development with the approach used by its peers, thus enabling it to maintain and upgrade its certified members’ skills while also ensuring better protection of the public. Professionals are required¹ to pass a course worth two professional development units (PDUs) in Compliance that the ChAD has developed and offered every two years since the 2016-2017 reference period.

^{1. This change to the  Regulation respecting the compulsory professional development of the  Chambre de l’assurance de dommages was published in the Gazette officielle du Québec March 18, 2015, page 375}

The 2024-2026 mandatory course will enable you to understand and implement best practices that agents and brokers use in their advisory role, and that claims adjusters use in real-life situations in order to explain and inform.

At the end of this course, you will be able to:

• Understand the advisory role as it relates to new business, non-certified members collecting information, and the impact of supply-chain issues on car and home insurance;
• Understand and apply the rules of the three-step renewal process;
• Understand the advisory role when cancelling or terminating a mandate.

(The specific objectives of the version for claims adjusters will be added soon.)

The mandatory course costs $65 plus tax per participant ($32.50 per PDU).

No, there are no discounts. In the interest of fairness, all certified members pay the same fee for the mandatory course.

Certified members must score a minimum of 60% on the final exam to pass the course.

A certified member who does not pass the final exam must re-take the course in full until he/she earns a minimum mark of 60%. There is no additional cost.

Certified members have until the end of the compliance period to pass the course. At the end of this period, incomplete files will be transferred to the Autorité des marchés financiers, which will suspend their permits. Find out more about the process if this happens to you.

No. In order to have the 2 mandatory PDUs credited to your training file, each certified member must identify him/herself at the beginning of the course, complete the exercises and pass the exam on the  ÉduChAD platform.

No certified member may be exempted from the mandatory course, even if the member has been granted a reduction in the required number of PDUs for one of the following reasons:

• Newly certified member
• Maternity, paternity or parental leave
• Illness
• Family caregiver

Interprovincial certified members may be exempted from the ChAD’s mandatory course if they fulfill the following conditions:

• They live outside of Québec;
• They hold certification in another province; 
• They comply with the professional development requirements of their province of residence.

To find out more about exemptions.

Operating systems (PC or MAC) :
Windows 10
Windows 11
Mac OS 10.13/14 or over

Recommended browsers:
Chrome (top recommended browser), Edge, Firefox

Processor and RAM:
i5 or AMD equivalent
8 GB of RAM

Taking the training on a mobile device is not recommended (Android and Apple)

*Please regularly update your mobile device and your browser.

*Please note that you will have to decrease display quality if you use a limited or shared connection. Use headphones or speakers that are either built-in or connected to your computer.

Are you still having problems or haven’t found the answer you need? Email the ChAD’s Professional Development Department at formation@chad.qc.ca or call 514 842-2591 or 1 800 361-7288 extension 115, Monday to Friday from 8: 30 a.m. to 4:30 p.m. We will reply as quickly as possible.