General objective

By the end of this course, learners will be able to analyze their professional practices to support their clients while applying the principles of diligence and integrity. 

Specific objectives :

• Understand the principles of professional diligence and integrity, and how they are integrated into professional practice.
• Identify and assess situations that test professional diligence and integrity.
• Apply and justify professional decisions and behaviours that align with the principles of diligence and integrity, even in complex or challenging situations. 

Furthermore, mandatory compliance courses are preventive measures that have already proven their worth in a number of other financial services organizations, as well as in certain professional orders that have introduced similar courses. The ChAD has thus harmonized its approach to professional development with the approach used by its peers, thus enabling it to maintain and upgrade its certified members’ skills while also ensuring better protection of the public. Professionals are required¹ to pass a course worth two professional development units (PDUs) in Compliance that the ChAD has developed and offered every two years since the 2016-2017 reference period.

^{1. This change to the  Regulation respecting the compulsory professional development of the  Chambre de l’assurance de dommages was published in the Gazette officielle du Québec March 18, 2015, page 375}

Skills

• Identifying high-risk situations (incompleteness, ambiguity, overload)
• Applying the “rigor/integrity” framework in high-pressure situations

The 2026-2028 mandatory course encourages professionals to adopt an observational stance toward their own practice in order to identify contexts that may give rise to shortcomings. The principle of diligence and integrity—conceived here as a professional compass—serves as a guide for exercising sound judgment in complex or challenging situations.

At the end of this course, you will be able to:

• Quickly identify risk factors that could compromise your practice.
• Analyze your own professional practice to identify any gaps.
• Apply the principles of rigor and integrity in the performance of your duties.

The mandatory course costs $70 plus tax per participant ($35 per PDU).

No, there are no discounts. In the interest of fairness, all certified members pay the same fee for the mandatory course.

Certified members must score a minimum of 60% on the final exam to pass the course.

A certified member who does not pass the final exam must re-take the course in full until he/she earns a minimum mark of 60%. There is no additional cost.

Certified members have until the end of the compliance period to pass the course. At the end of this period, incomplete files will be transferred to the Autorité des marchés financiers, which will suspend their permits. Find out more about the process if this happens to you.

No. In order to have the 2 mandatory PDUs credited to your training file, each certified member must identify him/herself at the beginning of the course, complete the exercises and pass the exam on the  ÉduChAD platform.

No certified member may be exempted from the mandatory course, even if the member has been granted a reduction in the required number of PDUs for one of the following reasons:

• Newly certified member
• Maternity, paternity or parental leave
• Illness
• Family caregiver

Interprovincial certified members may be exempted from the ChAD’s mandatory course if they fulfill the following conditions:

• They live outside of Québec;
• They hold certification in another province; 
• They comply with the professional development requirements of their province of residence.

To find out more about exemptions.

Operating systems (PC or MAC) :
Windows 10
Windows 11
Mac OS 10.13/14 or over

Recommended browsers:
Chrome (top recommended browser), Edge, Firefox

Processor and RAM:
i5 or AMD equivalent
8 GB of RAM

Taking the training on a mobile device is not recommended (Android and Apple)

*Please regularly update your mobile device and your browser.

*Please note that you will have to decrease display quality if you use a limited or shared connection. Use headphones or speakers that are either built-in or connected to your computer.

Are you still having problems or haven’t found the answer you need? Email the ChAD’s Professional Development Department at formation@chad.qc.ca or call 514 842-2591 or 1 800 361-7288 extension 115, Monday to Friday from 8: 30 a.m. to 4:30 p.m. We will reply as quickly as possible.