Making a Claim
Have you suffered water damage or been the victim of a fire or a break-in? Have you notified your insurer? What will happen next?
The Claimant's Handbook
This guide will help you to keep track of all the steps, documents and information you need to settle your claim.
What Should I Do in the Event of a Loss?
Despite the shock, take things step by step and act calmly and logically.
Step by step: what to do when a loss occurs
What you need to do, step by step, in the claims settlement process.
Your responsibilities
You are responsible for your claim. Take a look to your responsibilities.
Other information you need to know concerning the claims settlement process
Required documents
Here is a list of the main documents required to settle a claim.
Who are claims adjusters?
The claims adjuster is the resource person to turn to for all questions regarding your claim. But, who are the other players?
The players: who does what?
To follow up on the work, here is a list of all those involved in settling your claim.
Condominium (co-ownership) claims
Learn more about the specifics of condominium claims adjustment.
What should I do if I disagree with my insurer’s decision?
Occasionally, an insured disagrees with the insurer’s decision. Here is what you can do in such a case.