HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Making a Claim

Have you suffered water damage or been the victim of a fire or a break-in? Have you notified your insurer? What will happen next?

What Should I Do in the Event of a Loss?

Despite the shock, take things step by step and act calmly and logically.

Step by step: what to do when a loss occurs

What you need to do, step by step, in the claims settlement process.

Your responsibilities

You are responsible for your claim. Take a look to your responsibilities.