HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Notification of Property Damage Liability

Once the investigation has begun, the claims adjuster may have to notify a third party that he could be held liable for damages caused to the insured and that his civil liability could be incurred.

During this process:

  • A notification of property damage liability must be sent to the third party. 
  • The third party is asked to send this notification to their own insurer in order to open the lines of communication between the two parties’ claims adjusters. 
  • Subrogation documents, or supporting documents related to compensation paid, could be exchanged if the third party’s liability is clearly incurred.

Please note that:
The notification of property damage liability must not be used for claims where a latent defect appears to be the cause of the damages. In this situation, section 1739 of the Civil Code of Québec applies.