To ensure the protection
of the public by overseeing
damage insurance professionals.
The ChAD's mission is to protect the public by overseeing the training and the ethical conduct of damage insurance agents, damage insurance brokers and claims adjusters.
Supporting professional practice
ChAD supports nearly 17,500 damage insurance agents, brokers and claims adjusters in their professional practice.
- Access your toolbox: tutorials, procedures, sample letters and more
- Professional development: develop your skills
- Newly certified professionals: discover resources specifically for you
- Master best professional practices
Protecting the public
Find out how ChAD can help you.
Tailored support for training providers and employers
The ChAD offers tools and resources to facilitate the various steps required by account managers, training providers and employers.
Featured topic
The Claimant's Handbook
This guide will help you to keep track of all the steps, documents and information you need to settle your claim.
Conceiving excellence together
Our vision: to inspire confidence, contribute to the excellence of certified professionals and influence the evolution of their professional practices.
News
Actual case
Three real-life cases of how to act with diligence and avoid negligence
August 4, 2025
News
Certified professional supervising trainees: Amendments to the Regulation
July 31, 2025
News
The responsibilities of claims adjusters supervising non-certified personnel
July 30, 2025
News
New Regulation on complaint handling and on the practice of certified professionals
July 29, 2025
Asked and Answered
I’m a damage insurance broker or agent. Can I get certified as a claims adjuster?
January 27, 2025
Actual case
Recurring shortcomings in 2023 that resulted in complaints: Identifying and avoiding them
December 10, 2024
Customer service and ethics: A dynamic duo!
December 10, 2024
Specialty
Cyber Insurance: Best practices to fulfill your advisory role and ensure your clients are properly covered
December 10, 2024
Actual case
Water damage and claims adjustment: key actions to successfully manage the initial phase of the claims process
September 9, 2024