HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Obtaining a Refund of the Deductible

If an insured suffers a loss for which he is not liable, he can request a refund of his deductible from the third party who was deemed liable for the damages.

The steps you must take to obtain this refund

  1. Download the  model letter.
  2. Adapt the letter to claim reimbursement of the deductible and for additional damages not compensated for by the insurer, if applicable​.
  3. Send the letter to the third party liable for the loss or to the third party’s insurer, and cc the letter to the claims adjuster responsible for the file.


The insured may also consult a lawyer:

  • if he feels uncomfortable going about obtaining the refund of the deductible himself;
  • in order to exercise his rights, if he does not receive a response within the time limit indicated in his letter.

To learn more, please read Non responsable? Réclamez le remboursement de la franchise!​ (in French only on the ChAD’s website).