IMPORTANT: Update to the ChAD Portal and ÉduChAD

Improvements are underway! Our systems will be unavailable from September 19 to 22, 2025, inclusive, due to scheduled maintenance.

We invite you to plan your activities accordingly.

Thank you for your understanding.

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Settling a Dispute

Depending upon the situation, insureds who feel that they have been wronged by a damage insurance professional or business may choose from several options. For instance, they may file a complaint against the representative​ with the Syndic’s office of the ChAD, go to the Autorité des marchés financiers (the Authority) to report an insurer, a firm or a representative, file a complaint with their insurer or they may apply for compensation​ from the Fonds d'indemnisation des services financiers.