HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Board of Directors

Roles and responsibilities

Board of Directors

The main role of the Board of Directors is to ensure that the Chamber fulfills its mission. It is also responsible for the Chamber’s finances. ​Furhermore, it is also responsible for:

  • Overseeing the operating budget and the management plan.
  • Appointing the members who serve on the ChAD’s committees.
  • Nominating the holders of certain functions (chairman, secretary, syndic, assistant of the syndic, secretary of the Discipline Committee).


Each administrator of the Board of directors makes a commitment to always act diligently and honestly. When giving advice or making a decision in the name of the ChAD, he or she must always make sure the best interests of the organization come before those his or her professional group, whether it comprises agents, brokers or claims adjusters.


In accordance with the Act respecting the distribution of financial products and services, the Board of Directors of the Chambre de l’assurance de dommages is made up of 13 members:

  • 8 directors from the industry who are elected by the members: 
    • 3 officers of insurers (two certified and one not certified) that distribute their products mainly through damage insurance agents: elected by members who are agents; 
    • 3 certified officers of brokerage firms, including one firm employing 15 or fewer brokers: elected by members who are brokers; 
    • 1 certified officer of a insurer that distributes its products mainly through damage insurance brokers: elected by members who are claims adjusters; 
    • 1 certified officer of a claims adjustment firm (not employed by an insurer): elected by members who are claims adjusters. 
  • 5 independent directors appointed by the Minister of Finance.

Board Composition

​​​​​​​​​​​​​​​​​​​(Updated May 14, 2024)

​​​​​​​​​​​​​​Chair of the Board

Sylvie Mercier, ASC, Independent Officer


Me Jean-Alexandre Gouin, Non Certified Direct Insurer Officer 


  • Sylvianne Chaput, M.SC. Finance, CPA, CFA, IAS.A, Independent Officer
  • Mélissa Corriveau, Certified Direct Insurer Officer
  • Joël Joncas, CPA, MBA, Independent Officer
  • Ted Harman, Certified Brokerage Firm Officer
  • Christian Kengne, ing., M.Sc., ASC, C.Dir,CISSP, Independent Officer
  • Me Marie-Hélène Ménard, Certified Claims Adjustment Firm Officer
  • Maxime Poulin, CRM, RIBO, Certified, Brokerage Firm Officer, 
  • Alain Le Put, Certified Direct Insurer Officer
  • ​​​Guy Versailles, ARP, FSCRP, Independent Officer​