To ensure the protection
of the public by overseeing
damage insurance professionals.
The ChAD's mission is to protect the public by overseeing the training and the ethical conduct of damage insurance agents, damage insurance brokers and claims adjusters.
Supporting professional practice
ChAD supports nearly 17,500 damage insurance agents, brokers and claims adjusters in their professional practice.
- Access your toolbox: tutorials, procedures, sample letters and more
- Professional development: develop your skills
- Newly certified professionals: discover resources specifically for you
- Master best professional practices
Protecting the public
Find out how ChAD can help you.
Tailored support for training providers and employers
The ChAD offers tools and resources to facilitate the various steps required by account managers, training providers and employers.
Featured topic
The Claimant's Handbook
This guide will help you to keep track of all the steps, documents and information you need to settle your claim.
Conceiving excellence together
Our vision: to inspire confidence, contribute to the excellence of certified professionals and influence the evolution of their professional practices.
News
Asked and Answered
I’m a damage insurance broker or agent. Can I get certified as a claims adjuster?
January 27, 2025
Actual case
Recurring shortcomings in 2023 that resulted in complaints: Identifying and avoiding them
December 10, 2024
Customer service and ethics: A dynamic duo!
December 10, 2024
Specialty
Cyber Insurance: Best practices to fulfill your advisory role and ensure your clients are properly covered
December 10, 2024
Actual case
Water damage and claims adjustment: key actions to successfully manage the initial phase of the claims process
September 9, 2024
Asked and Answered
Quotes that differ: The importance of comparing similar information
November 14, 2023
News
Self-declaration of PDUs: A flexible solution for acquiring specific knowledge
October 25, 2023
Thematic file
Protection of personal information: reminders and new concepts
August 28, 2023
Asked and Answered
When the quotes differ: How do I remain fair and objective?
May 22, 2023