Tales from the brokerage A/T Risks – Season 1 – Episode 4 – “Behind the badge”
Description
In episode 4, “Behind the Badge” Sio Sun, a damage insurance broker, receives an intriguing phone call. On the line, a man introduces himself as a police officer from Montreal’s District 63. He is seeking personal information about a client of the A/T Risks firm for the purposes of an investigation. Sio Sun answers his questions, but she begins to wonder: is her caller truly a police officer? How can she verify his identity? How far is she allowed to go in disclosing her client’s personal information? With Marie‑Claire, a compliance lawyer, Sio discusses police investigative powers and the best practices to follow to comply with her code of ethics regarding the disclosure of personal information.
General objective
Review the best practices to follow when a third party requests information about a customer, whether the request is legitimate or not.
Specific objectives
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Interpret key provisions of the Act respecting the protection of personal information in the private sector.
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Recall the confidentiality obligations set out in the “Code of Ethics for Damage Insurance Representatives”.
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Determine when the disclosure of personal information is permitted and apply the appropriate actions in those situations.