Participants who complete this training will understand the main changes to condominium insurance brought about by amendments to the Civil Code. They will also learn about and be able to apply the principles developed...

During this training, participants will pay a virtual visit to three companies dealing with customer lawsuits and ethical complaints. They will also be asked to assess the client-file record-keeping practices of representatives and companies.

In damage insurance, each case has its own particularities. On a daily basis, your role is to help policyholders navigate the complex world of insurance. By taking The Insured’s Journey: A Road Punctuated by...

In a world increasingly focused on the collection and use of data, it's essential to know how to manage this information responsibly, respecting privacy and complying with current legislation.

The “clean desk” principle means taking the necessary steps to ensure the confidentiality and security of the sensitive information you handle at work and mitigate the risks of theft, fraud or security breaches that...

Discover the different phishing techniques: voice, e-mail, websites and text messages. After following the Phishing capsule, you will know how to recognize them and, more importantly, how to protect your personal data and computer...

What motivates hackers, also known as social engineers, to steal your personal information? How do they do it? How can you reduce your risk of exposure to hacker attacks? The Identity Theft capsule is...

This mandatory course must be taken by all agents, brokers and claims adjusters during the 2022-2023 reference period.  The course is two hours in length and is broken down into four 30-minute modules, allowing you...

Cybersecurity is a daily concern for any business and should be a shared responsibility of all employees and leaders. As a certified professional, you must take the right steps to protect the confidential and...