When handling a loss, the claims adjuster must exercise diligence when collecting, communicating, or storing personal information. Which laws and regulations must they comply with? At what stage of the claims settlement process is consent...

In episode 4, “Behind the Badge” Sio Sun, a damage insurance broker, receives an intriguing phone call. On the line, a man introduces himself as a police officer from Montreal’s District 63. He is...

In Episode 3, “At the cottage, during happy hour”,Max, a damage insurance broker, engages in a conversation with a client and writes a defamatory comment about another insurance firm on social media. Upon returning...

In Episode 2, “And Boom Goes the Broker!”, Judith Gaboury, a damage insurance broker at A/T Risks, advises her client to conceal, during the renewal process, the illegal activities of one of his tenants...

In this first episode of the series Tales from the brokerage: A/T Risks , titled  Road bumps,” you’ll meet Max Courches, a damage insurance broker. He finds himself before the Discipline Committee of the ChAD...

Since May 9, 2025, the Act respecting the distribution of financial products and services authorizes non-certified individuals to handle certain claims under the supervision of claims adjusters. This free training, allowing you to earn 0,25...

In damage insurance, each case has its own particularities. On a daily basis, your role is to help policyholders navigate the complex world of insurance. By taking The Insured’s Journey: A Road Punctuated by...

In a world increasingly focused on the collection and use of data, it's essential to know how to manage this information responsibly, respecting privacy and complying with current legislation.

The “clean desk” principle means taking the necessary steps to ensure the confidentiality and security of the sensitive information you handle at work and mitigate the risks of theft, fraud or security breaches that...