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Respecting the Privacy of Personal Information

Publication date: October 31, 2011 | Last update: April 27, 2020

This summary does not constitute a legal opinion. The information it contains may not reflect the current state of the law.

The Complaint
An insurer terminates its contract with one of its agents and contacts the syndic’s office to blow the whistle on the ex-employee.

Why does an employer lodge a complaint?
By blowing the whistle on a former employee, the employer seeks to avoid having a similar situation re-occur with other insurers and clients.

It may seem surprising, but an employer may indeed lodge a complaint with the syndic’s office. As you know, the mission of the Chambre de l’assurance de dommages, as stipulated in section 312 of the Act respecting the distribution of financial products and services, is to protect the public. Insurers are also members of the public. It therefore follows that they too must be protected against the unacceptable professional practices of a representative.

Since one of the responsibilities of the syndic’s office is to enforce sections 104 and 188 of the Act, every year it must deal with numerous situations such as the one that we are about to discuss here.