There are different ways to settle a dispute with your insurer, firm or representative:
Make a written complaint to the business in question.Pursuant to the Act respecting the distribution of financial products and services, all insurers and firms must offer a complaints processing service; some even offer the services of an ombudsman. Filing a complaint in writing with the business in question is the first step to take in the event of a dispute.
Transfer the file to the Autorité des marchés financiers. If an insured is dissatisfied with the way in which the business handled his complaint, he may request that his file be transferred to the Authority. After having analyzed the file and depending on the situation, the Autorité des marchés financiers may offer dispute settlement services.
The Civil Courts In the final analysis, insureds who feel they have been wronged by a damage insurance professional or business—in particular if they are seeking monetary redress—may consult a lawyer to find out what, if any, recourse is possible in civil court.