HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Protection of personal information

​Everyone who operates a business must put measures in place to protect the personal information they hold regarding others. These measures apply to each stage in the life cycle of personal information: when it is collected, communicated, used, held, conserved, and destroyed.

The Act respecting the protection of personal information in the private sector applies to businesses and individuals (including damage insurance certified professionals) that collect, hold, use or disclose personal information relating to others.

In particular, firms or businesses must ensure that they implement measures, policies and procedures to protect this information and that their employees (whether certified professionals or not) understand and comply with their confidentiality obligations.

To ensure that you, as agents, brokers and claims adjusters, protect your clients’ personal information, you must build and maintain proper information protection methods and comply with your obligations related to collecting and sharing personal information.

When collecting personal information, you must inform the insured about:

  • the purpose of the collection;
  • the means of collection;
  • the rights of access and rectification provided by law;
  • the right to withdraw consent to disclose or use the collected information; and
  • the names of third parties or categories of third parties to whom it is necessary to communicate personal information to achieve the purposes for which it was collected.

In addition, personal information must:

  • be subject to restricted access and usage; and
  • be retained its entirely for five years after the last activity on file.


Protection of Personal Information

You will find information specifically about:

  • Collecting and communicating personal information
  • Using personal information
  • Keeping and storing personal information
  • Destroying personal information
  • An individual’s right to access his/her personal information
  • (Content under review)

Protection of personal information: reminders and new concepts

This article reviews certain basic concepts behind the protection of personal information and describes the new concepts introduced by the law that affect the practice of certified professionals.

(Published on August 28, 2023)