The Chambre de l’assurance was created on July 4, 2025, following the merger of the Chambre de l’assurance de dommages and the Chambre de la sécurité financière.

What you need to know:

  • In the short term, ChAD activities are continuing as usual, and all services remain available.
  • ChAD regulations and policies are still in effect, including professional development obligations for the training reference period ending March 31, 2026.
  • All members must continue to incorporate their ethical obligations into their professional practice.
  • For more details, see the Merger Web page (in french only).
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Information technology: social media and AI

Regardless of the type of communication used—including social media—compliance, regulations, and ethics always apply.

The ChAD provides you with tools and resources to help you use digital technologies in your professional practice.

Social Media

Social media includes networking and sharing platforms (such as Facebook, LinkedIn, Instagram, and YouTube), blogs, wikis, and various other electronic means of communication (e.g.: a chatroom, videoconferencing, etc.).

Tips for developing a policy on social media

Whether they are present on social media or not, all firms should have a policy for using it. It helps draw the sometimes-thin line between professional and personal life in order to protect both employees’ and organizational interests.

  • Why develop a social media policy?
  • As a reminder that laws and ethics apply in social media just as rigorously.
  • To educate employees on the realities of social media.
  • To enlighten employees on the firm’s position and expectations, as well as on the consequences of using the internet improperly.
  • To manage reputational risk.
The 10 Tips for Developing a Policy on Using Social Media tip sheet (in French only) includes:
  • 2 essential social media principles for damage insurance,

  • 10 tips for developing a policy on using social media,

  • Pointers stemming from these tips.

 

Tip sheet on using social media in your professional practice

The Tip Sheet on Using Social Media in Your Professional Practice (In French only) is designed for damage insurance agents and brokers, as well as claims adjusters, who wish to use social media to:

  • Network,
  • Find out about potential clients,
  • Keep up to date with important events in their clients’ lives (birth, marriage, retirement, move, etc.) that could have an impact on their insurance needs,
  • Verify their clients’ habits and/or lifestyles in order to develop client profiles,
  • Provide information or assistance when a loss occurs,
  • Contact clients (at renewal time, when a loss occurs, etc.),
  • Promote their firm’s business.

Artificial intelligence

Artificial intelligence is transforming professional practices, but it also raises ethical and regulatory issues. 

Guide: your professional and ethical obligations in the age of AI

It is essential that certified professionals understand the correlation between generative AI and their professional obligations to ensure its compliant and ethical use.

This guide provides :

  • an overview of the three key ethical duties that certified professionals must keep in mind when using generative AI (competence, safety and transparency);
  • practical tips for meeting ethical obligations;
  • basic definitions;
  • a description of the four main known risks associated with AI use.

Best practices: artificial intelligence in your professional practice  

This tip sheet presents five essential principles to integrate into your professional practice.

  • Know your employer’s policies on the use of AI
  • Follow training courses on the subject offered by your employer or other organizations, and perfect your knowledge of the features and functionalities of authorized artificial intelligence systems (AIS). 
  • Protect the confidentiality of your customers’ and your organization’s data and personal information.
  • Reread and verify information and results obtained, as AI can produce errors or false information.
  • Be transparent about how the technology is used.