Your personalized toolbox
This page contains a list of essential tools, as well as links to industry resources that will help you better serve your clients.
Do you want to offer your clients exceptional service and better support them at renewal time, in the event of a loss, or during any other situation they might encounter?
Discover the most useful tools to help you get your damage insurance career off to a good start.
Check out the entire toolbox
Procedure for Renewing an Insurance Policy
Procedure for Terminating a Mandate
Record Keeping and Notes in Client Records for representatives
Tip Sheet for Using Social Media in Your Professional Practice
Procedure on the Protection of Personal Information
Directory of Policies and Rules for the industry
The Claimant’s Handbook
This handbook is designed to help claimants understand the claims adjustment process. It enables them to both make more informed decisions and ensure their claim moves forward smoothly. Do not hesitate to recommend that your clients read it to better assist them in the event of a claim.
The Direct Compensation Agreement
This document, which is prepared and updated by the Groupement des assureurs automobiles (GAA), allows insurers to determine each driver’s liability in an accident.
Do you know about arbitration?
The insured or the insurer can request arbitration if they do not agree on the nature, the extent, or the value of damages, or if they feel that the repair or the replacement is inadequate. To learn more, read pages 26 to 28 of the Quebec Automobile Insurance Policy, issued by the Autorité des marchés financiers.