Partners and Useful Links
Learn more about the mission of the industry’s main players and become more familiar with the supervisory organizations, groups and associations that can assist damage insurance agents and brokers and claims adjusters. You will also learn about organizations that provide resources to insureds.
Oversight
Damage insurance agents and brokers, as well as claims adjusters, must obtain their certificate to practice from the Autorité des marchés financiers (the Authority) to be allowed to practice their profession in Quebec. The ChAD is then responsible for their professional oversight. Firms, independent partnerships and independent representatives must register with the Authority to be able to distribute damage insurance products. Learn more about the ChAD’s regulatory framework.
The Autorité des marchés financiers (the Authority)
The Autorité des marchés financiers is the organization that the Government of Quebec has mandated to oversee Quebec’s financial market and assist consumers of financial products and services.
Its mission is to ensure the protection of the public by enforcing the legislation and regulations governing the financial sector.
Chambre de l'assurance de dommages (ChAD)
The ChAD’s mission is to ensure the protection of the public by maintaining discipline and overseeing the training and ethics of damage insurance agents, damage insurance brokers and claims adjusters.
It provides a preventive and disciplinary framework for the practice of professionals working in these fields.
The Canadian Council of Insurance Regulators (CCIR)
This is an intergovernmental association of insurance regulators. Its mandate is to facilitate and promote a Canadian regulatory system that effectively safeguards the public interest.
Canadian Insurance Services Regulatory Organizations (CISRO)
These regulatory organizations from across Canada work together to ensure the standardization of business-conduct and jurisdictional norms governing insurance intermediaries.
Organizations and Associations
Tools, promoting the profession, relevant documents, networking, professional development: industry organizations, groups and associations that offer a variety of useful resources.
Association des experts en sinistre indépendants du Québec (AESIQ)
As the organization that speaks on behalf of Quebec’s independent claims adjusters, the AESIQ works to maintain its members’ leadership role in the industry.
Insurance Bureau of Canada (IBC)
The Insurance Bureau of Canada is the national association representing Canada’s private home, automobile, and commercial-lines insurance companies. The IBC’s Quebec office works with consumers, the media and government bodies to inform and build awareness on topics and issues related to damage insurance.
Coalition pour une relève en assurance de dommages (the Coalition)
The Coalition’s mission is to encourage more people to pursue a career in damage insurance, and to enhance the image of professionals working in this industry.
Corporation des assureurs directs de dommages (CADD)
The CADD was created in 1991 and has 13 direct-insurer members. Its goal is to promote the interests of its members by representing them before various damage insurance industry organizations, government bodies and consumer groups.
Groupement des assureurs automobiles (GAA)
The GAA was created to guarantee access to automobile insurance, simplify automobile claims settlement, ensure fair rates, and inform consumers. Its activities include writing and updating the Direct Compensation Agreement; it is also responsible for the Fichier central des sinistres automobiles.
Institut d'assurance de dommages du Québec (IADQ)
The IADQ contributes to professional development within the industry by offering high-quality, ChAD-recognized training. The IADQ offers two distinct programmes: one leading to the “Chartered Insurance Professional” (CIP) designation, and the other to the “Fellow Chartered Insurance Professional” (FCIP) designation. The IADQ offers both public and in-the-workplace training.
Association de la relève en assurance du Québec (LARAQ)
LARAQ actively participates in promoting careers in damage insurance. The association helps young professionals to create their own networks of contacts by promoting dialogue with more experienced colleagues, working with other industry associations, and facilitating professional development opportunities for its members.
Regroupement des cabinets de courtage d'assurance du Québec (RCCAQ)
RCCAQ brings together over 4,200 damage insurance brokers working in almost 500 firms and branch offices throughout Quebec. Its mission is to promote and defend its members socio-economic interests. The RCCAQ also offers customized training to support brokers in their professional development.
Resources for insureds
The Authority provides consumers with information on financial products and services, including damage insurance; handles consumer complaints; and gives consumers access to dispute settlement services. Explore the resources the Authority offers consumers.
If you have a question about a certified individual’s professional practice, please use this on-line form to contact us.
Any insured who has concerns about whether a damage insurance professional (agent, broker or claims adjuster) is complying with his or her ethical obligations may lodge a complaint with the Office of the ChAD’s Syndic. To do so, please read the Filing a Complaint section.
Coalition des associations de consommateurs du Québec (CACQ)
This provincial group is an alliance of consumer associations that seeks to promote and defend consumer interests through the full recognition and enforcement of human rights.
Groupement des assureurs automobiles (GAA)
The GAA offers consumers a variety of tools to help them better understand how automobile insurance works in Quebec: video clips, true or false quizzes, a mobile app for joint reports, the direct compensation agreement and an interactive explanation of the steps involved in automobile claims adjustment.
InfoInsurance
InfoInsurance is a joint initiative of the IBC and the GAA. The organization offers consumers an information centre that provides them with information and answers to their damage insurance questions both when purchasing insurance and making a claim.
Option consommateurs
The mission of Option consommateurs is to assist consumers and defend their rights. This non-profit association promotes, defends, and upholds consumers’ interests. Option consommateurs is active in several areas including personal finance, financial services, and business practices.
General Insurance OmbudService
This service offers a complaint resolution process to policyholders of automobile, home and commercial-lines insurance.
Union des consommateurs
The Union des consommateurs is a non-profit organization whose mission is to promote and defend consumer rights, and in particular, the interests of low-income households.