HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Policy renewals

​​​​​​​​​​​​Upon renewing an insurance policy, damage insurance agents and brokers must comply with certain obligations. Under these obligations, a representative must ascertain that the coverage provided for meets the client’s needs. Over the course of one year, these needs may change. Representatives should therefore: 

  • Consider renewals with the same diligence as they do for new policies. This includes: 
    • Reviewing the needs of the insured and re-examining them; 
    • Validating the actual coverage and advising the client; 
    • Reviewing the renewal issued and the payment method 
  • Refer to the Procedure​ made available by the Chambre de l’assurance de dommages (ChAD) to make sure that nothing is being overlooked. 
  • Contact the insured verbally or in writing. When communicating in writing, we encourage representatives to use one of the ChAD’s Check-Lists for the Insureds.