HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Disclosure of business relationships

​This disclosure is compulsory and must take place both verbally, when the representative speaks to or meets with the insured (before placing the risk or at renewal time), and in writing when the policy is issued or renewed.

Business relationships requiring disclosure may be divided into three categories:

  • ownership interests (“any direct or indirect interest”) that an insurer holds in a firm or vice versa, no matter what the percentage;
  • benefits in the form of a loan obtained from an insurer or any other assumption of costs such as those related to advertising or rent;
  • the concentration of 60% or more in personal-lines insurance book of business with a single insurer.

​Schedule 4 of the Regulation respecting information to be provided to consumers stipulates that.