HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Crediting insureds

This procedure is designed to help damage insurance agents and brokers respond in a professional and ethical manner to the legitimate expectations of insureds who are due a credit or a premium reimbursement.

Implementing this procedure allows representatives to comply with their ethical obligations, in particular, carrying out the mandate in a transparent manner (section 25 of the Code of E​thics of damage insurance representatives) and reporting on the carrying out of a mandate (section 37 (4) of the Code).

As soon as a damage insurance representative receives confirmation from the insurer that a credit note must be issued to the insured, regardless of the reason, the representative must act with diligence and remit the credit as well as the endorsement to the insured within a reasonable period of time.