This procedure is designed to help damage insurance agents and brokers respond in a professional and ethical manner to the legitimate expectations of insureds who are due a credit or a premium reimbursement.

Implementing this procedure allows representatives to comply with their ethical obligations, in particular, carrying out the mandate in a transparent manner (section 25 of the Code of E​thics of damage insurance representatives) and reporting on the carrying out of a mandate (section 37 (4) of the Code).

As soon as a damage insurance representative receives confirmation from the insurer that a credit note must be issued to the insured, regardless of the reason, the representative must act with diligence and remit the credit as well as the endorsement to the insured within a reasonable period of time.