HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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The Insured’s Obligation to Cooperate

Publication date: July 31, 2011 | Last update: April 27, 2020
Targeted audience

​​​​This summary does not constitute a legal opinion. The information it contains may not reflect the current state of the law.

At the request of the insurer, the insured shall inform the insurer as soon as possible of all the circumstances surrounding the loss.

The main objective of the obligation to cooperate is to allow the insurer to complete its investigation by gathering all of the relevant information as to the circumstances of the loss, and the whole to avoid being at its insured’s mercy.

The following situations have been considered by the Courts as a breach of the obligation to cooperate.