Holiday break: what is open and closed at the Chambre de l’assurance 

Accent Déonto  will be closed from December 19, 2025, at 4:30 p.m. until January 2, 2026, inclusive.

If you have any questions, please write to Accent Déonto or use the online form at chad.ca. We will respond to inquiries starting January 5, 2026.

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The Insured’s Obligation to Cooperate

Publication date: July 31, 2011 | Last update: April 27, 2020
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​​​​This summary does not constitute a legal opinion. The information it contains may not reflect the current state of the law.

At the request of the insurer, the insured shall inform the insurer as soon as possible of all the circumstances surrounding the loss.

The main objective of the obligation to cooperate is to allow the insurer to complete its investigation by gathering all of the relevant information as to the circumstances of the loss, and the whole to avoid being at its insured’s mercy.

The following situations have been considered by the Courts as a breach of the obligation to cooperate.