HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


Sorry, but nothing corresponds your search criteria. Try again with different keywords.

Go to content

The Direct Responsibility of Firm Managers

Publication date: September 30, 2010 | Last update: April 27, 2020

This summary does not constitute a legal opinion. The information it contains may not reflect the current state of the law.

A family lodges a complaint with our office alleging negligence and lack of professionalism on the part of the claims adjusters it had hired to negotiate on its behalf with the insurer in the wake of a residential fire. Amongst other things, the complainants allege that they had to attend to much of the claims settlement process themselves.

At the very outset, it was determined that the claims adjustment firm had assigned the claims file to a public claims adjuster who was not certified— the very adjuster who, for a year, negotiated the settlement of their claim. You can imagine how surprised the insureds were to learn this during the investigation!

Supervising employees should not be taken lightly. It is a responsibility that is unique to managers and essential to the protection of the public.