HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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The Probationary Period: Three Rules for Success

Publication date: May 31, 2010 | Last update: April 27, 2020

​Graduates of damage insurance programmes must go through a probationary period in order to earn their representative’s certificate.

During this probationary period, the supervisor is responsible for all acts performed by the trainee. He must ensure that the trainee complies with the legislation and regulations as well as the relevant code of ethics.

  • Rule 1: Verify the probationary certificate and the probationary period.
  • Rule 2: Establish the training plan and provide the trainee with support.
  • Rule 3: Focus on developing the trainee’s skills.

The supervisor must meticulously oversee the trainee’s work. Of course, the supervisor’s responsibilities vary according to the products that the trainee offers to the consumer.