The role of the syndic is part of the ChAD’s core mission, which is to:

• Protect the public
• Maintain discipline

In practical terms, it is the syndic’s responsibility to carry out investigations in order to ascertain whether the actions of members of the ChAD in the exercise of their profession are in compliance with their Code of ethics and with the Act respecting the distribution of financial products and services and its regulations. Depending on the circumstances, the syndic can file a formal complaint with the ChAD’s discipline committee or take any other measure it deems appropriate.

Anyone who is concerned about the behaviour or the quality of services of a damage insurance agent, a damage insurance broker, or a claims adjuster may file a complaint with the Syndic’s office​.