Filing a Complaint
The Syndic’s office of the Chambre de l'assurance de dommages is responsible for receiving complaints with regards to damage insurance agents and brokers as well as claims adjusters in connection with their professional activities.
When to File a Complaint with the Syndic’s Office
An individual may file a complaint with the Syndic’s office if:
- he believes that a damage insurance professional has not fulfilled his duties or obligations;
- he wants the professional to change his ways;
- he wants to save other consumers from having to deal with the same situation.
The complaint must be filed against the professional rather than against the company that employs him.
Filing a complaint with the Syndic’s office of the ChAD will not enable you to recover any money if you feel that you were swindled. In such a case, we suggest you consult this page : What should I do if I disagree with my insurer’s decision?
An individual may also contact the Autorité des marchés financiers to find out if he or she is eligible for its mediation/conciliation service: 1 877 525-0337 (toll free number).
Filing a Complaint On-line
Before completing the form, please make sure you have the correct first and last name of the professional involved, as well as the events or facts that lead you to want to file a complaint as this will allow us to understand your situation.
If you’d like to receive a copy of this form, please provide a valid email address. Upon reception of your complaint, the Syndic’s office will contact you as soon as possible.
Settling a Dispute
Depending upon the situation, insureds who feel that they have been wronged by a damage insurance professional or business may choose from several options. For instance, they may file a complaint against the representative with the Syndic’s office of the ChAD, go to the Autorité des marchés financiers to report an insurer, a firm or a representative, file a complaint with their insurer or they may apply for compensation from the Fonds d’indemnisation des services financiers.