HOLIDAY BREAK: The ChAD offices will be closed from December 25, 2023 to January 2, 2024.

Emergency assistance for technical issues related to the ChAD Portal (including ÉduChAD) will be available on December 27, 28 and 29 and January 2, 2024 from 8 a.m. to 4:30 p.m.

During this period, you can contact SVI Solutions at 1-866-843-4848 #1 or for the following problems:

  • Problem logging in to the ChAD Portal (which includes ÉduChAD).
  • Technical problem viewing and completing a training course.

To know more (in french only).


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Access to information

​​In compliance with Article 286 of the Act Respecting the Distribution of Financial Products and Services, the Chambre de l’assurance de dommages is subject to the Act Respecting the Access to Documents Held by Public Bodies and on the Protection of Personal Information.

This law establishes the following principles, among others:

  • all people who make a request have the right to access the documents held by the ChAD;
  • a natural person has the right to confidentiality of the personal information that concerns him/her;
  • only the person concerned has the right to access the personal information held by the ChAD;
  • only the person concerned has the right to rectify the information concerning him/herself.

​Access to information coordinator

To request access to information or for any questions regarding access to information and the protection of personal information, please contact:

​Me Jannick Desforges
Director, Institutional Affairs and Compliance
The Chambre de l’assurance de dommages
999 De Maisonneuve Blvd West, Suite 1200
Montreal, Quebec H3A 1L4
Phone: 514 842-2591 or 1 800 361-7288
Fax: 514 842-3138

To make a request

​All requests to access information and the protection of personal information must be written and sent to the person responsible for the file.

Access to Personal Information Request Form (in French only)

The examination of an access request requires the analysis of each of the documents requested, given the provisions of the Law and the jurisprudence developed by the Commission of access to information. The person responsible for enforcing the Law must respond to an access request within the 20 days following its receipt. Any refusal must contain reasoning. The applicant has 30 days to submit a request for revision to the Commission of access to information. If you wish to submit a request for revision, please visit the Commission’s website:

Classification Plan

According to the Act respecting access to documents held by public bodies and the protection of personal information, the Chambre de l’assurance de dommages is required to post its classification plan on its website.

​Plan de classification de la Chambre de l’assurance de dommages (in French only)

Policy regarding the Protection of Personal Information

Politique sur la protection des renseignements personnels (In French Only)

Information Access Form

  • We collect personal information in order to respond to requests for access. This information must be collected in order to provide you with an answer or the service you contacted us about. Should you refuse to provide the information, we may decline to provide the service or respond to your request. Disclosing certain information to third parties (e.g., other supervisory bodies) may be necessary in order to achieve the purposes for which it was collected, or pursuant to a statutory provision permitting or requiring such disclosure. The information may also be transferred outside Quebec, including for data storage purposes with our cloud service providers.
  • Your contact details

  • Briefly explain the details of your request, specifying the documents for which you are making your request.