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On demand

New technologies and your professional practice

Length: 3 h
Continuing education hours
Compliance: 3 h
(Connection required)


No one can deny that the advent of the internet, e-mail, recorded phone calls and document digitization has greatly decreased our workload. But we need to adapt to such changes. Have you ever wondered whether an e-mail can legally replace the client’s actual signature on a paper document? Or whether your recording of a telephone call can be used in court? These are but a few of the questions that may arise and this course has been designed to give you the answers.

General objective

Acquire an in-depth understanding of the legislative rules and the principles governing the use of new technologies as they apply to a damage insurance representative’s professional practice.

Specific objectives

  • Become familiar with the relevant legislative provisions governing the use of new technologies in a business environment;
  • Become familiar with the appropriate use of e-mail (including the concept of the electronic signature), the validity of a recorded phone call, the management and preservation of electronic documents, as well as liability issues related to the use of these documents;
  • Reflect upon how to implement the appropriate legislative standards in the workplace.



The following legislative principles:

  • The Act to establish a legal framework for information technology;
  • Relevant sections of the Civil Code, the Code of Civil Procedure and the Evidence Act;
  • Relevant sections of the Act respecting the distribution of financial products and services;
  • The management, secure use and preservation electronic documents;
  • A damage insurance representative’s liability when using new technologies.



  • Lecture
  • Case studies


Please contact the Professional Development Department
– Telephone : 514 842-2591
– Toll-free : 1 800 361-7288
– E-mail :


Me Michèle Saint-Onge

Admise en 1978, Me St-Onge a concentré sa pratique en droit professionnel et responsabilité civile professionnelle. Elle a exercé la fonction de Syndic du Barreau de 2006 à 2010. Elle a enseigné à l’École du Barreau et a donné de nombreuses formations aux représentants en assurances de dommages, de personnes et aux experts en sinistre. Elle a rédigé un cours pour des juristes algériens sur la médiation qu’elle a donné en Algérie en 2005. De plus, elle a rédigé un cours portant sur le code de déontologie des représentants en assurance de dommages et des experts en sinistre.

Me. St-Onge a été conférencière à de nombreuses occasions pour l’Institut canadien, Insight, le Barreau du Québec, l’Association du Barreau canadien, le Conseil interprofessionnel du Québec, la Fédération des juristes professionnelles du Canada. Aujourd’hui, elle rédige et donne des formations aux professionnels afin de maintenir leurs compétences professionnelles à jour.