Avoiding Pitfalls in Renewals
Length: 1 | Cost: 35 $ à la carte (online), included in the package Folio
Type
Targeted audiences
Category
Professional development unit(s) per category
1

Compliance: 1 PDU
Description
This training is based on a fictitious case study; however, certain aspects were inspired by actual events. The participant, who plays the role of the judge, will hear the parties’ testimony and then make a ruling, based on the information provided and the concepts discussed.
General objective
Review best practices enabling representatives to fulfill their ethical obligations when renewing contracts.
Specific objectives
- Implement the proper rules of practice when processing renewals
- Appreciate the benefits of visiting the insured premises
- Recognize the importance of notes in the record
- Understand the impact of following up, and monitoring the file
- Define the representative’s role vis-à-vis evaluating the amount of insurance
- Provide the client with the appropriate explanations regarding exclusions and limits to the contract.