Mandatory course 2018-2019 for agents and brokers: Focusing on ComplianceMandatory course 2018-2019 for agents and brokers: Focusing on Compliance

Focusing on Compliance: Preventing Negligence in Your Practice

​​​​​​​​​​​​​​​Numéro de reconnaissance ChAD : AF1004-REP-ENG

IMPORTANT: Certified members have until December 31, 2019 to complete the mandatory course.

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This online course is mandatory for the 2018-2019 reference period, and aims to make professionals aware of their obligations and the consequences related to negligence, one of the most frequent reasons for complaints to the Syndic’s Office every year.

Through this course composed of reality based scenarios, interviews, interactive activities and video narrations, professionals will receive a reminder of the legislative provisions of their profession and will learn to distinguish disciplinary complaints from professional liability proceedings. It will also improve their understanding of how the courts interpret their obligations.

Professionals will then reflect on best practices for avoiding negligence in various real-life contexts, such as information gathering, the advisory role, notes in client records, transparency, renewal and the protection of personal information.

With this mandatory course on compliance,the ChAD acts in a preventive manner by providing the tools to help professionals avoid common errors.


Damage insurance agents and brokers


At the end of the course, you will be able to: 

  • Recognize legal and ethical issues in your practice related to negligence; 
  • Implement measures allowing you to better fulfill your obligations and ensure public protection.

For more details, please contact the Professional Development Department at or consult the Mandatory Course page.|#f1f1e8de-7a30-4d70-b61c-9ac26d40f7f8;L0|#0f1f1e8de-7a30-4d70-b61c-9ac26d40f7f8|Compliance;GTSet|#36945184-7345-4cd0-8bf6-46d59997accfGP0|#56538a3a-fda6-4777-9386-065f70ae1394;L0|#056538a3a-fda6-4777-9386-065f70ae1394|Damage insurance agent;GTSet|#d35c0ec8-97ba-44bc-914c-9f4be9c456ef;GP0|#29dc6245-2ad0-4274-97a3-802bb802069a;L0|#029dc6245-2ad0-4274-97a3-802bb802069a|Damage insurance brokerGP0|#b906f75f-20ef-465a-b85e-fb46d2e2b7ff;L0|#0b906f75f-20ef-465a-b85e-fb46d2e2b7ff|Deontology and professional practice;GTSet|#23eecc6c-6433-4d78-9de3-27f685db22892 GP0|#5a106409-5a4a-4125-93b9-b5cb81042d0d;L0|#05a106409-5a4a-4125-93b9-b5cb81042d0d|Online Training Sessions;GTSet|#a70d8921-795f-4406-88a8-a4c40deb3b0bGP0|#5fc0b566-7a95-4187-8f0e-e463dadb07be;L0|#05fc0b566-7a95-4187-8f0e-e463dadb07be|Cours obligatoire REP 18-19;GTSet|#22f925e1-1970-456c-beeb-d4a92344457dCours obligatoire REP 18-192