2. Record Keeping and Notes in Client Records (Representatives)2. Record Keeping and Notes in Client Records (Representatives)http://chad.ca/en/members/professional-practice/toolbox/record-keeping-and-notes-in-client-records/54/2-record-keeping-and-notes-in-client-records-representatives

​​​​Properly keeping records and notes in client records helps to ensure that representatives comply in a professional manner with their regulatory and ethical obligations, in particular with regard to:

  • discussions and conversations with insureds;
  • advice given to insureds;
  • actions undertaken.

For more information, see the following document:


  • Procedure (January 2015)

    • How firms and representatives must keep proper client records.
    • ​Information on how to use insurers’ web portals.
    • What the client record must include.
    • An important consideration regarding paperless or paper-free computerized document management.


Legislation and Notices

7/4/2017 9:07:04 PM