2. Record Keeping and Notes in Client Records (Representatives)2. Record Keeping and Notes in Client Records (Representatives)http://chad.ca/en/members/professional-practice/toolbox/record-keeping-and-notes-in-client-records/54/2-record-keeping-and-notes-in-client-records-representatives

​​​Properly keeping records and notes in client records helps to ensure that representatives comply in a professional manner with their regulatory and ethical obligations, in particular with regard to:

  • discussions and conversations with insureds;
  • advice given to insureds;
  • actions undertaken.

For more information, please read the documents below.

Tool

  • Procedure (January 2015)
    Highlights:

    • What firms and representatives must do to properly keep their client records.
    • ​Information on how to use insurers’ web portals.
    • What the client record must contain.
    • An important consideration regarding paperless or paper-free computerized document management.

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Legislation and Notices

2/27/2015 10:24:20 PM