Though a claims adjuster cannot act simultaneously as a mandatary for both the insurer and the insured, he must not neglect the needs of the latter. The claims adjuster must therefore fulfill his ethical obligation to inform by explaining to the insured how to claim reimbursement of his deductible from a third party deemed liable for the damages incurred.
The Chambre de l’assurance de dommages (ChAD) recommends that the claims adjuster:
Please note that:
For further details, please read the documents listed below.
Form letter to give to the insured, so that he may himself request reimbursement of the deductible from the third party liable for damages.