When carrying out an investigation, the claims adjuster must obtain the claimant’s authorization before collecting and communicating information concerning this claimant. It is recommended that a consent form be used.
According to the
Act respecting the Protection of personal information in the private sector, consent given by the claimant:
Contents of a Consent Form
For further information, please consult the following documents.
Procedure (July 2008)
This procedure is designed to ensure that the consent form used by the claims adjuster complies with the legislation.
In particular, it contains:
Form (June 2015)
This form complies with the
Act respecting the Protection of personal information in the private sector. It protects the insured, as well as the insurer and the claims adjuster.
To have your company’s logo added to the form, please e-mail