1. Code of Ethics of Claims Adjusters1. Code of Ethics of Claims Adjustershttp://chad.ca/en/members/professional-practice/toolbox/code-of-ethics/123/1-code-of-ethics-of-claims-adjusters

​​​​​Contrary to an act or a regulation, a code of ethics is written in general terms. It contains all the rules and duties governing: 

  • ​​a profession; 
  • the conduct of those who exercise this profession; 
  • the relationships between these professionals, their clients and the public.

The Code of ethics of claims adjusters is designed to make the rules of ethics governing the profession easier to understand; it guides claims adjusters in their daily work and thus maintains the public’s trust in their integrity and competence. This code is the centrepiece of professional legislation. The rules it contains set out the minimal level of acceptable professional practice.

Please note:
In addition to their ethical obligations, claims adjusters must comply with all the provisions of the Act respecting the distribution of financial products and services as well as with all regulations enacted pursuant to it.

For further information, please consult the following documents:


  • Code of Ethics of Claims Adjusters (January 2019)
    This annotated edition of the code of ethics is designed to clarify claims adjusters’ questions related to their professional conduct.

    It is made up of eight divisions:
    1. General Provisions
    2. Duties and Obligations Towards the Public
    3. Duties and Obligations Towards Clients
    4. Duties and Obligations Towards the Claimant
    5. Duties and Obligations Towards Insurers
    6. Duties and Obligations Towards Representatives
    7. Duties and Obligations of the Representative Towards the Autorité des marches financiers and the Chambre de l’assurance de dommages
    8. Breaches of the Code of ethics

    The comments are not binding on the Discipline Committee of the Chambre de l’assurance de dommages, which is an independent tribunal. This code applies to all claims adjusters, regardless of their method of practice. Certain sections or comments apply specifically to claims adjusters mandated by insureds, while others concern adjusters mandated by insurers.


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2/19/2019 6:34:38 PM