Some actions may only be performed by claims adjusters while others can also be carried out by service providers, specialists or employees over the phone who are authorized to settle claims pursuant to the guidelines of the Autorité des marchés financiers.
The Claims Adjuster:
The service providers or specialists mandated by the claim adjuster must:
For more information, see the following documents:
Sharing of Roles and Responsabilities (April 2016)
This table takes into account the implementation guideline
Directive d’application de l’Autorité des marchés financiers en regard de la définition d’expert en sinistre et des activités qui lui sont exclusives.
It sets out the roles and activities that are exclusively restricted to claims adjusters and those that can be performed by other people.