This guide aims to help the claimants to understand the claims settlement process, to encourage them to participate in the decision-making process and to follow up on the work of all those involved in settling the claim.
This guide includes :
Personalize and share The Claimant’s Handbook! The ChAD encourages brokers, agents and claims adjuster to share this guide with their clients to raise awareness of the claims settlement process.
Firms can personalize the guide with their logo on the cover page before share it with their clients. Contact us at
firstname.lastname@example.org for more information about personalization.
For more information, see the following document:
The Claimant's Handbook (May 2015)