This guide aims to help claimants understand the claim settlement process, encourage them to participate in the decision-making process, and follow up adequately with the players involved in the settlement, among other things.
The handbook includes:
Whether it needs to be used in prevention or following a damage, ChAD encourages brokers, agents and claims adjusters to share this guide with your clients to raise their awareness about the claims adjustment process. Firms may also customize it with their logo on the cover page for distribution to clients. Contact ChAD at
firstname.lastname@example.org to learn more about customizing this guide.
For more information, see the following document:
The Claimant's Handbook (May 2015)
In it you will find the following items: