The syndic's OfficeThe syndic's Office

​​The role of the syndic

​The role of the syndic is part of the ChAD’s core mission, which is to:

  • Protect the public
  • Maintain discipline

In practical terms, it is the syndic’s responsibility to carry out investigations in order to ascertain whether the actions of members of the ChAD in the exercise of their profession are in compliance with their Code of ethics and with the Act respecting the distribution of financial products and services and its regulations. Depending on the circumstances, the syndic can file a formal complaint with the ChAD’s discipline committee or take any other measure it deems appropriate.

Anyone who is concerned about the behaviour or the quality of services of a damage insurance agent, a damage insurance broker, or a claims adjuster may file a complaint with the Syndic’s office​.

 

 

Consequences… Agents, brokers and claims adjusters must never forget their obligations to the public as well as the fact that not fulfilling these obligations will result in serious consequences. http://chad.ca/en/members/professional-oversight/the-syndics-office/395/consequencesConsequences… Agents, brokers and claims adjusters must never forget their obligations to the public as well as the fact that not fulfilling these obligations will result in serious consequences.
Get to know the activities of the Syndic’s OfficeThe Syndic’s role focuses on maintaining professional discipline; it thus aligns with the ChAD’s mission to protect the public. The professionals are notified in writing or by phone as soon as either a complaint is received or the Syndic has himself decided to open an investigation regarding them. But then what happens?http://chad.ca/en/members/professional-oversight/the-syndics-office/556/get-to-know-the-activities-of-the-syndics-officeGet to know the activities of the Syndic’s OfficeThe Syndic’s role focuses on maintaining professional discipline; it thus aligns with the ChAD’s mission to protect the public. The professionals are notified in writing or by phone as soon as either a complaint is received or the Syndic has himself decided to open an investigation regarding them. But then what happens?
Processing of ComplaintsThe role of the Syndic’s Office is to receive and investigate complaints in order to determine whether the acts carried out by ChAD members in the course of exercising their professional duties are in compliance with their code of ethics as well as with the Act respecting the distribution of financial products and services and its regulations. http://chad.ca/en/members/professional-oversight/the-syndics-office/43/processing-of-complaintsProcessing of ComplaintsThe role of the Syndic’s Office is to receive and investigate complaints in order to determine whether the acts carried out by ChAD members in the course of exercising their professional duties are in compliance with their code of ethics as well as with the Act respecting the distribution of financial products and services and its regulations.
Sanctioning a Representative for a Minor Mistake? Over the years, the Syndic’s office has written a number of articles about representatives’ ethical obligations, illustrated with actual cases that were brought before the Discipline committee. In this article, we will look at the legal framework governing the Syndic’s office.http://chad.ca/en/members/professional-oversight/the-syndics-office/354/sanctioning-a-representative-for-a-minor-mistakeSanctioning a Representative for a Minor Mistake? Over the years, the Syndic’s office has written a number of articles about representatives’ ethical obligations, illustrated with actual cases that were brought before the Discipline committee. In this article, we will look at the legal framework governing the Syndic’s office.
The obligation to cooperate: always relevant Occasionally, the Discipline Committee of the ChAD is asked to rule on violations involving members engaging in obstruction, despite clear legislative provisions prohibiting such behaviour. http://chad.ca/en/members/professional-oversight/the-syndics-office/476/the-obligation-to-cooperate-always-relevantThe obligation to cooperate: always relevant Occasionally, the Discipline Committee of the ChAD is asked to rule on violations involving members engaging in obstruction, despite clear legislative provisions prohibiting such behaviour.
The Obligation to Respond to the SyndicWhen the Syndic’s Office contacts a representative, it is because the Office is conducting an analysis or an investigation and seeking to reconstruct the facts surrounding a seemingly abnormal situation. http://chad.ca/en/members/professional-oversight/the-syndics-office/428/the-obligation-to-respond-to-the-syndicThe Obligation to Respond to the SyndicWhen the Syndic’s Office contacts a representative, it is because the Office is conducting an analysis or an investigation and seeking to reconstruct the facts surrounding a seemingly abnormal situation.
The Seven Most Common Causes of Complaints in 2017There were many serious reasons for the complaints filed with the Syndic’s Office against professionals in 2017. We have classified them into seven categories, which we will now explore together.http://chad.ca/en/members/professional-oversight/the-syndics-office/534/the-seven-most-common-causes-of-complaints-in-2017The Seven Most Common Causes of Complaints in 2017There were many serious reasons for the complaints filed with the Syndic’s Office against professionals in 2017. We have classified them into seven categories, which we will now explore together.
Your Obligations (Representatives’ Obligations)If the Office of the ChAD’s Syndic contacts you, it means that they are carrying out an analysis or an investigation and would like to clarify a situation where something seems amiss. http://chad.ca/en/members/professional-oversight/the-syndics-office/42/your-obligations-representatives-obligationsYour Obligations (Representatives’ Obligations)If the Office of the ChAD’s Syndic contacts you, it means that they are carrying out an analysis or an investigation and would like to clarify a situation where something seems amiss.