|The Chambre de l’assurance de dommages at your service||The Chambre de l’assurance de dommages at your service||http://chad.ca/en/consumers/making-a-claim/the-claimants-handbook/386/the-chambre-de-lassurance-de-dommages-at-your-service||
One mission: to protect the public
The mission of the Chambre de l’assurance de dommages (ChAD) is to ensure the
protection of the public in matters related to damage insurance and claims adjustment.
It oversees the compulsory professional development of over 14,500 damage insurance
agents and brokers, as well as claims adjusters; and provides preventive oversight and
enforces discipline on individuals working in these fields.
Why make a complaint to the ChAD?
Any consumer who is concerned about the
quality of service or the behaviour of a damage
insurance professional may make a complaint to
the Syndic’s Office of the ChAD, for instance,
when there is an issue with the claims settlement
process. The Syndic’s Office will investigate the
representative in order to determine whether the
acts he performed comply with the rules and
legislation that govern his professional practice,
in other words, his Code of ethics and the Act
respecting the distribution of financial products
Examples of situations where a consumer could
make a complaint related to the settlement of
- if he believes he was poorly advised or poorly
- if a professional did not carry out the mandate
entrusted to him—or if he did not carry out his
mandate in a timely manner, and thus harmed
- if the claims adjuster no longer calls him back;
- if he is concerned about the quality of the
claims adjuster’s services or those of the service
provider the adjuster mandated.
How do I make a complaint?
Consumers may complain directly to the ChAD,
either by letter or on the website at chad.ca. They
may also contact the Complaint Examination and
Assistance Service of the Autorité des marchés
financiers, which forwards these complaints to the
Syndic’s Office of the ChAD.
Filing a complaint with the Syndic’s Office of the ChAD does not enable the consumer to recover
money he feels he has been wrongly denied or to obtain higher compensation for his claim. To do so,
the ChAD recommends you read the text box on page "Dissatisfied with the compensation
you received?", and suggests you consult a lawyer to find out
about seeking recourse in civil court, if necessary. The Autorité des marchés financiers also offers
dispute resolution services, depending on the situation. Review the options.
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|5/27/2015 4:40:21 PM|