|Dissatisfied with the compensation you received?||Dissatisfied with the compensation you received?||http://chad.ca/en/consumers/making-a-claim/the-claimants-handbook/385/dissatisfied-with-the-compensation-you-received||
Insureds who feel that they have been unfairly treated in the
claims settlement process have several options available to
them to try and settle the dispute and obtain what they feel
is appropriate compensation.
Make a written complaint to the insurer or the firm in question
All insurers and claims adjustment firms must offer
a complaint examination service; some even offer the
services of an ombudsman. Making a written complaint
to them is therefore the first step to take if you disagree
or are dissatisfied with the amount of compensation
offered in the wake of a loss.
Transfer the file to the autorité des marchés financiers
If an insured is dissatisfied with how the insurer handled
his complaint, he can request that his file be transferred
to the Authority. After analyzing the file, the Autorité des
marchés financiers may offer dispute resolution services,
depending on the situation.
Ultimately, insureds who feel that they have been unfairly
treated in the claims settlement process, and in particular,
those seeking higher compensation, may consult a lawyer
to find out about seeking recourse in civil court.
DISSATISFIED WITH YOUR PROFESSIONAL’S SERVICE?
Any claimant who is concerned about the quality of service
or the behaviour of a damage insurance professional
(agent, broker or claims adjuster) may make a complaint
to the Syndic’s Office of the Chambre de l’assurance de
dommages. For details, see page "The Chambre de l'assurance de dommages at your service".
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|5/27/2015 4:40:21 PM|